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Refund Policy

REFUND POLICY
This Refund Policy (hereinafter referred to as the “Policy”) shall govern the relationship between Glow Node LTD, bearing Company Number – 14037065, and having its principal office at 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE (hereinafter referred to the “Company” or “Glow Node” or “us” or “our” or “we”) and you (hereinafter referred to “You” or “Your” or “User” or “Users” or “Customers”) when you purchase a subscription on our site, i.e. www.glow-node.com/ (hereinafter referred to as the “Website” or “Site”).

This Policy shall be read in conjunction with our Terms of Use and our Privacy Policy statement.

1. ACCEPTANCE OF THIS POLICY
By purchasing any subscription package for our services, or by clicking on a button or taking similar action to signify your affirmative acceptance of this Policy, you hereby represent that you have read, understood, and agreed to be bound by this Policy, our Disclaimer, Terms of Use, Privacy Policy, and Cookie Policy and any future updates and additions to these policies, as published from time to time at the Website or as otherwise may be communicated to you.

2. DESCRIPTION
We use our best endeavour to provide accurate and materially complete description of all the services. However, we do not warrant that such description will always be accurate, complete, reliable, current or error-free.

3. PRICING DISCLAIMER
We endeavour to provide accurate and up-to-date pricing information with respect to the subscription packages. We cannot, however, warrant against pricing errors. Glow Node reserves the right, at its sole discretion, to correct any error in the stated retail price of the concerned services. We may also update the prices of our packages from time to time, at our sole discretion.

4. CANCELLATION AND REFUNDS
• Cancellation: You can cancel your subscription at any time and for any reason. However, the subscription will only be cancelled at the end of your subscription period. To cancel, please write to us at support@glow-node.com.

• Refunds within a 14 day period if you are not satisfied or do not understand our services, which means you have 14 days after you first sign up to any subscription plan to receive a refund. To get a refund, you can contact us at support@glow-node.com. Refunds generally take 3-5 business days to process.  We will not process a refund under any other circumstance including the case you forgot about auto-renewal of your subscription. We send reminders prior to each billing cycle and it is your sole responsibility to manage your subscription prior to renewal by logging in or emailing support@glow-node.com .  A refund can be denied if we believe the customer is exploiting the 14 day guarantee. You have 5 days to claim a refund once cancelling your subscription.

• Termination by us: Glow Node may terminate your access to the Site and/or your subscription on reasonable grounds, including but not limited to breach of our terms and policies by you. We also reserve the right to cancel your subscription in cases where we are discontinuing our business or where our company is dissolved. In such cases, you shall not be entitled for any refund.

• Refunds are excluded from our funded trading platform. The purchase price is a processing fee and is not refundable. After a cleared payment on the purchase of one of our programs occurs, you will receive an email with the login details to access your trading platform. Once this information is emailed to you, no refund will be given. In case of extreme circumstances, we will provide a refund if there were no trades placed on the account, for assistance, please contact our Live Chat.

• Customers that pass a 2 Phase Challenge or a 1 Phase Challenge, the Customer can receive a refund of the account fee when they have achieved 15% profit. The refund will be sent to the Customer when they have requested to withdraw the profit. Customers that have purchased an Instant Funded account will receive a refund of the account fee after withdrawing 25% profit.

5. Reservation of Right

Without limiting the foregoing, the Company reserves the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies, or omission; and (iii) make changes to prices, content, promotion offers, descriptions, or other information without obligation to issue any notice of such changes.

6. Governing Law and Dispute Resolution
In case of any claims, disputes or controversies arising out of or in relation to the services that you avail from the Website, or this Policy, the same shall be dealt with as per the Governing Law and Dispute Resolution mechanism as mentioned in the Terms of Use.

Last updated on 18th of September 2022

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